2nd Shift: Tues-Sat (2:30pm-11pm)

Summary
Provide 1st Level Support, escalation, and resolution for Incidents with minimal supervision and a high degree of decision making. Assist Operations Manager in ensuring adequate staff coverage, and other managerial duties in his/her absence. Assist in ensuring critical processing requirements are met by escalating and tracking Incidents in a consistent and timely manner to ensure that Quality Standards are met.

Primary Duties and Responsibilities

• Employ first-level Incident identification and resolution techniques to address interruptions across Mainframe, UNIX, Windows, and Network platforms.
• Monitor multiple applications and systems using OCC approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing OCC approved software.
• Maintain processing records and logs
• Escalate Production Incidents to Second-Level support as required per policy to ensure a timely resolution.
• Perform mainframe IPL's, and other system commands if and when
• required.
• Support transmissions across SFTP/NDM.
• Support the execution and troubleshooting of UC4 jobs.
• Provide support for Production Installs, D/R and Industry tests.
• Maintain all off-site storage records and shipments.
• Rerun/Restart failed backups and perform restores when required.
• Work scheduled overtime when needed to ensure 24 x 7 coverage.
• Must adhere to all Production Operations policies and procedures
• Appreciation of the critically and timeliness of Service Level Agreements.
• Assist Management in updating and maintaining current procedures.
• Focus on identifying and executing on Continuous Improvement opportunities.

Supervisory Responsibilities

• N/A

Qualifications

• Good oral and written communication skills.
• Ability to work in a fast-paced, challenging environment with minimal supervision as well as high-level decision-making skills
• Detail oriented and able to multitask.
• Ability to interact with team or project members effectively
• Ability to lead, motivate and cross train staff
• Demonstrate strong analytical, problem solving and customer service skills

Technical Skills

• Network troubleshooting.
• UNIX knowledge.
• UC4 Scheduler.
• Mobius via Document Direct.
• zOS/390 JCL, IBM utilities
• Transmission protocols: SFTP/NDM.
• Operating systems: Unix, Windows, zOS/390
• Strong Desktop skills
• Microsoft Office Suite

Education and/or Experience

• 5+ years of OS390 JCL and IBM utilities
• 5+ years working in a multi-platform environment
• 5+ years working knowledge of an open systems scheduling product (UC4).
• 5+ years working knowledge of Mobius/Brio.
• DevOps experience desired but not required.
• College degree in Computer Information Systems desired, but equivalent work experience will be considered

Certificates or Licenses

• N/A

Step 1
When you find a position you're interested in, click the 'Apply' button. Please complete the application andattach your resume.

Step 2
You will receive an email notification to confirm that we've received your application.

Step 3
If you are called in for an interview, a representative from OCC will contact you to set up a date, time, and location.

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OCC is an Equal Opportunity Employer