PFSW Company Statement:

PFS is the premier eCommerce order fulfillment provider. In short, we provide the behind-the-scenes operations for brand's online stores. We pick, pack, and ship our clients' products around the world - with a bunch of added flair. We personalize our packages, we help our clients' customers with phone, email, and chat support, and we have a strong fraud team who ensure secure payment processing. Not to mention, a technology system that facilitates making orders, returns, and everything in-between.

Company Vision:

• We will engage with our clients as a strategic partner.
• We will provide a premier commerce order fulfillment solution.
• We will be world-class at every service we offer.

DC - OPERATIONS MANAGER (Outbound)

The DC - Operations Manager is responsible for the efficient day-to-day operation of the warehouse with particular emphasis on the management of the warehouse personnel and the implementation of warehouse action plans.

Responsibilities:

• Drive processes which may influence the direction of other areas
• Manage multiple complex activities and client driven projects
• Monitor and report changes in budget for client driven projects
• Effectively delivers formal counseling/mentoring to direct reports
• Effectively manages and engages onsite client relationship
• Drive quality of Client related projects and promotes overall success
• Drive high service and effective execution in each functional area related to the operation (inventory, shipping and receiving)
• Manage and execute improvement process in quality production
• Manage and adjust staffing levels based on business requirements
• Manage, coach, and mentor hourly staff (including temporary personnel)
• Maintain relationship with Staffing Agency On-Site personnel
• Identify operational issues and drives action for quick resolution
• Communicate staffing and equipment issues proactively
• Effectively measures Key Performance Indicators (KPI) to ensure all Service Levels (SLA) are met
• Maintain and administer timely performance feedback and evaluations
• Monitor and manage safety and housekeeping of the DC, and ensure all equipment is maintained and repaired as necessary
• Foster an environment of continuous improvement
• Maintain Standard Operating Procedures (SOP) for area of responsibility

Qualifications:

• Bachelor's degree (B.A.) preferred
• 5+ years in a Leadership capacity within a Distribution Center environment
• Ability to work all hours necessary in a fast-paced environment with shifting priorities
• Position requires good PC skills (Microsoft Word, Microsoft Excel, and Microsoft PowerPoint)
• P&L experience strongly preferred
• Client facing experience preferred
• Workforce Planning experience required
• WMS knowledge required; (preferred JDE/7.3)
• Effective people and planning skills required
• Ability to obtain government background clearance, in addition to our standard background process
• Must complete US Federal Fingerprint and obtain NCIC Clearance

Working Conditions, Mental and Physical Demands

• Ability to walk or stand for extended periods of time
• Ability to lift up to 50 pounds without assistance
• Must be able to work on a variety of warehouse floors up to 100 feet in height
• Must be about to work in a warehouse environment with a noise level up to 85dBA

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.