LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as an EV Charger Service Engineer located in Fort Worth, TX. This is an onsite position.

What we can offer you:

Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach

POSITION SUMMARY:

We are searching for a skilled and motivated EV Charger Service Engineer. This key role is responsible for technical support related to the corrective/preventive maintenance of EV charger in a specific geographic region, including but not limited to site safety, electrical/electronic system or device maintenance/repair/replacement, site field reports, and other duties as required to properly maintain and operate the site within the contractual requirements.

The successful candidate must be able to work independently with little to no supervision and will be required to work in the field under various conditions. Evening or weekend work is rare but may be requested for emergency response. Candidates must have a strong background in electrical maintenance and troubleshooting.

KEY RESPONSIBILITIES:

• Provide technical support to the tech agent of LGE EV Charger Call Center.
• Provide technical support to LGE's EV Charger customer.
• Work closely with internal departments to ensure that any customer issue is resolved in a timely manner.
• Identify any technical blocking points or areas that require follow-up or investigation.
• Design and maintain documentation and communication processes, policies, and procedures for technical support to customers.
• Align with the teams to provide support when releasing a new product, software, or feature.
• Perform testing, troubleshooting, repairs, and upgrades/ revisions to a broad range of equipment, ranging from Level 2 EV chargers to DC Fast Chargers.
• Perform testing on equipment, including but not limited to; insulation testing (megger testing), and performance evaluations of both electronic and electrical.
• Work closely with the Planning and Scheduling team to ensure maintenance schedules are adhered to and work orders are completed accurately and on time.
• Conduct site safety assessments and identify all safety hazards on jobsite, properly generate and complete LOTO and other safety-related documentation as per OSHA and site-specific requirements.
• In field work including electrical and mechanical preventative and corrective maintenance of site equipment, site field reporting, work order completion, and other work as needed.
• Communicate with internal and external customers, as required.
• Generate professional service-specific reports using a work order system that can be presented to the customer.
• Ensure that all issues at the site are documented in the work order system and are addressed in a timely manner.
• Planned and unplanned overtime and emergency response work may be required.
• Perform training of EV charger and develop training materials.

EDUCATION/EXPERIENCE:

• Engineering Degree or Certified Electrician (must be higher than a Journeyman level) from a relevant state
• PPE (Personal Protective Equipment)-Certified NFPA 70E (preferred)
• 3+years' equivalent experience in servicing electrical power equipment in the commercial or utility energy field and/or formal electrical training
• Experience in ticketing systems: Service Desk, Salesforce, Jira, etc.
• Knowledge of Electric Vehicle Supply Equipment (ISO 15118, J1772, and Electric utility
• Experience of Remote tech support
• Knowledge of OSHA safety requirements including LOTO, Arc Flash, JHA/JSA, etc.
• Ability to analyze and resolve problems independently with a high level of results orientation.
• Excellent technical and non-technical verbal and written communication skills.
• Strong Microsoft Office skills
• Valid state driver's license
• Ability to lift up to 50 pounds.
• Ability to write 8D reports.

WORK ENVIRONMENT

• This role requires working in all elements, depending on job location, time of year, heat, cold, rain & snow (depending on geographic region for the role).
• Working around high voltages and currents.
• Wear personal protective equipment (PPE)
• Repetitive use of legs, arms, hands, and fingers
• Working days, nights, weekends, and overtime as required.
• Travel may be required.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity, LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.