Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Cloud Solution Architect, Azure Infrastructure
Irving, TX
Job Description
OverviewWe are looking for a passionate Cloud Solution Architect (CSA) focusing on Azure Infrastructure to join the Customer Success team. As part of this role, you will be responsible for technical customer engagements, working with the most challenging and exciting projects within the Microsoft Azure customer base. This customer-facing position is a hands-on technical role spanning across design, build, and operations with a focus on issue resolution to remove customer technical obstacles and adoption challenges. You will leverage your technical expertise to help customers to realize their objectives. This role is flexible in that you can work up to 100% from home. With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. This role is flexible in that you can work up to 100% from home. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
ResponsibilitiesCustomer CentricityGather customer insights to map solutions and services with customer business outcomes.Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable intellectual property (IP).Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.Contribute to customer satisfaction by providing a positive customer experience.Business ImpactIdentify opportunities to expand and accelerate cloud consumption, drive business results, and help customers get value from their Microsoft investments in alignment with the Customer Success Account Management team or other Account team members.Identify issues and advises customers to operate and optimize performance in accordance with Microsoft best practices.Resolve customer blockers to accelerate consumption by leveraging technical expertise and knowledge of Microsoft solutions, escalate to support and engineering as appropriate.Use Cloud Adoption Framework (CAF) Landing Zones to rapidly enable migrations and help build customer resiliency.Technical LeadershipLearn modern technologies or services aligned to business objectives.Obtain relevant accreditations and certifications.Share ideas, insights, and strategic technical input with technical teams and internal communities. Participate in external technical community events.Generate new ideas for changes and improvements to existing IP, technologies, and processes. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.
ResponsibilitiesCustomer CentricityGather customer insights to map solutions and services with customer business outcomes.Identify opportunities to improve customer solutions and position services to help customers to achieve their objectives.Help accelerate solution delivery and adoption through Value Based Deliveries and repeatable intellectual property (IP).Support customer skilling by delivering technical discussions, workshops, etc. that enable operational health and cloud readiness.Contribute to customer satisfaction by providing a positive customer experience.Business ImpactIdentify opportunities to expand and accelerate cloud consumption, drive business results, and help customers get value from their Microsoft investments in alignment with the Customer Success Account Management team or other Account team members.Identify issues and advises customers to operate and optimize performance in accordance with Microsoft best practices.Resolve customer blockers to accelerate consumption by leveraging technical expertise and knowledge of Microsoft solutions, escalate to support and engineering as appropriate.Use Cloud Adoption Framework (CAF) Landing Zones to rapidly enable migrations and help build customer resiliency.Technical LeadershipLearn modern technologies or services aligned to business objectives.Obtain relevant accreditations and certifications.Share ideas, insights, and strategic technical input with technical teams and internal communities. Participate in external technical community events.Generate new ideas for changes and improvements to existing IP, technologies, and processes. Drives opportunities for IP reuse, best practice sharing, and consumption acceleration.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
Email this Job to Yourself or a Friend