JOB DESCRIPTION

TITLE

Senior Secretary - Human Development, Family Studies & Counseling

JOB SUMMARY

Performs responsible and complex duties associated with a specialized clerical function. Duties may be generally described as: planning, assigning, coordinating, directing, scheduling, evaluating, verifying, training, and processing of information. A thorough knowledge of policies, procedures, and methods for the area of responsibility is required. Initiative and independent judgment are frequently exercised in formulating procedures or methods, and in program coordination. Work is performed under general supervision within established policies and procedures and performance is based upon completion of assignments and results obtained. The performance evaluation is conducted through the performance evaluation system and in accordance with the University Policies & Procedures.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Department Chair

Supervises: May supervise Student Workers

ESSENTIAL DUTIES - May include, but not limited to the following:

• Performs technical clerical work involving the exercise of independent judgment.
• Formulates procedures and methods in keeping with general policy.
• Responds to telephone calls and email and inquiries regarding graduate programs in the department.
• Corresponds with graduate program applicants.
• Reviews graduate applications for completion and distribution to department admissions committees.
• Assists with practicum and internship applications.
• Assists with Interview Day for clinical programs.
• Maintains student files.
• Manages graduate student database.
• Prepares and routes graduate student paperwork.
• Composes routine correspondence to students or the general public.
• Maintains a variety of complex and/or confidential records and files.
• Assembles and organizes materials used by the supervisor in completing work assignments.
• Performs specialized functions and completes special projects.
• Develops office forms and initiates office procedures or changes in office procedures.

ADDITIONAL DUTIES

• Greets and directs visitors, staff, faculty and students.
• Performs the mail run and distributes mail.
• Performs general clerical duties for the department.
• Performs other duties as requested.

EDUCATION

High school diploma or equivalent required. Bachelor's degree preferred.

EXPERIENCE

Four years of progressively responsible clerical experience. Additional job-related education may substitute for some of the required experience on a year-for-year basis.

REQUIREMENT

Regular and reliable attendance at the University during regular scheduled days and work hours is an essential function of this position.

KNOWLEDGE, SKILLS, AND ABILITIES - The following are essential:

• Working knowledge of office practices and methods.
• Ability to pay great attention to details.
• Ability to perform mathematical calculations and/or verify information accurately.
• Ability to coordinate work with other employees, providing direct instruction or supervision as assigned.
• Ability to organize work effectively, conceptualize and prioritize objectives and exercise independent judgment based on an understanding of organizational policies and activities.
• Ability to establish and maintain effective work relationships with students, faculty, staff, and the public.
• Ability to communicate effectively orally, by phone, in person, and in writing.
• Ability to represent the department and University in a friendly, courteous, and professional manner.
• Ability to use a personal computer and other office equipment, including related university software and email.

PHYSICAL DEMANDS

The physical demands described in the Essential Duties and below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee may be required to travel.

WORK ENVIRONMENT

All employees are responsible for maintaining an environment that is free from discrimination, intimidation, harassment, including sexual harassment. Work is normally performed in a typical interior work environment.

SAFETY

TWU promotes a safe working environment. Employees are responsible for completing assigned tasks safely and efficiently, and supervisors are responsible for creating and maintaining a safe work environment. Employees must report any unsafe work conditions or practices, as well as any near-miss incidents, to their supervisor and Risk Management. Supervisors and employees should ensure that injury/accident reports are submitted to the Office of Human Resources and Risk Management within 24 hours of the incident.