LG's Mission is to be #1 by creating a better life for our customers. At LG we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the

latest innovations to make "Life Good"! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a

Customer Support Quality Technician / Contract Position with theEVC Charger Factory-Quality Teamlocated inFort Worth, TX.This role is an on-site, contract - to - hire opportunity staffed by one of our fantastic LG approved vendors.

POSITION SUMMARY:

The LG EVC Factory Customer Support Quality Technician is responsible to ensure and manage the quality of products and services for our LG customers in North America. The Customer Service Quality Technician works closely with field our service team to resolve the customer file claim or issues which are related with our products by utilizing their own knowledge and experience to identify the root cause of product claims.

KEY RESPONSIBILITIES

Perform quality inspections and analysis on file claims issued by customers

Supporting root cause analysis, trouble shooting, and working in a warehouse facility maintaining a safe working environment at all times

Report issues and finding analysis to a supervisor, manager or an appropriate support group for product improvement

Resolve the product related issues and apply its knowledge and experience to determine problems such as the types of repairs or modifications needed

Conduct product handling process by shipping processes

Must be able to travel domestically to customer remote site locations as needed

Perform other duties as assigned by leadership

EDUCATION/EXPERIENCE:

Minimum Associates Degree in Engineering & 1-3 years within or a related field

Or alternatively, a special combination of manufacturing, quality or product testing experience and/or demonstrated accomplishments

Work experience in manufacturing or quality customer support team a plus

KNOWLEDGE AND SKILLS:

Proficiency with Microsoft Office including Word and Power Point

Intermediate Excel experience / VLookUp, Pivot Tables, formulas

Ability to provide excellent customer service while maintaining a professional attitude

Strong verbal and written communications and the ability to effectively communicate

OTHER REQUIREMENTS

Excellent oral and written communication skills for preparing effective reports

Excellent interpersonal skills for facilitating relationships with local teams, leadership, and customers

Creative problem-solving skills to gather relevant information to solve less well- defined problems

Ability to manage daily tasks effectively and meet firm deadlines

Ability to work independently on multiple tasks and projects in a dynamic, fast paced environment

Flexibility and adaptability are key. Detail-oriented and organized

PHYSICAL REQUIREMENTS

Physical ability to frequently assume various positions such as sitting, standing, walking, reaching within hands and arm's length, stooping, kneeling, and crouching in the duration of shift.

Exerting up to 25 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push,

pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.

At LG, we aspire to empower people and celebrate differences because we believe diversity will create the unexpected. We provide equal employment opportunity to all individuals regardless of their race, color, creed, religion,

gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Consistent with our commitment to providing equal opportunity and embracing diversity,

LG has implemented affirmative action to ensure applicants are employed and employees are treated without regard to these characteristics.

In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take in account many factors in making compensation decisions including but not limited to skillset,

experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies, where applicable, the salary range listed

may not reflect all geographic differentials applied.