Description

WORK STYLE DESIGNATION: Onsite
WORK LOCATION: Dallas, TX

EXPECTED PAY RANGE: $24.04 - 33.06 per hour

This pay range is for the position's base salary only. This position may be eligible for other compensation including incentive pay and/or allowances. Candidates will receive additional information during the interview and selection process.

This position is responsible for day-to-day technical support of end user workstation hardware, software, networked peripheral devices and networking software; monitoring the Service Desk system and resolving or escalating tickets; and performing computer hardware replacement and data transfer. Scope of support is both U.S. domestic and international.

• Install, configure and troubleshoot users' PCs, printers, video, phones and network connectivity issues.
• Monitor tickets in the Service Desk system - escalation monitoring, ticket status changes, report generation.
• Conduct onboarding training programs to assist new employees in setting up their PCs.
• Maintain managed and unmanaged asset inventory including receiving, tagging, storing and updating electronic records.
• Assist network team (ETS) with troubleshooting and resolution of onsite networking issues, as needed.
• Communicate technical information to technical and nontechnical personnel. Recommend hardware and software solutions, including new acquisitions and upgrades. Participate in testing of information technology and infrastructure projects.

• Post high school technical school or associates degree in computer science or similar discipline.
• Bachelor's degree - preferred.

• Three (3) years minimum relevant IT experience required.
• Travel is not anticipated.

• Extensive knowledge of Microsoft applications, including Windows 11, Microsoft Office products, up to the latest version, and Active Directory.
• Familiarity with OKTA or similar identity and access management software.
• Familiarity and basic understanding of Microsoft networking fundamentals. Familiarity and basic understanding of switches, routers, firewall, servers, access points, conferencing room equipment.
• Excellent verbal/written communications skills.
• Ability to provide support over the phone, via screen sharing or remote control, chat and email.
• Strong troubleshooting skills.
• Work independently making decisions as needed regarding end user needs.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to