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Summary:
Cencora is seeking a skilled and experienced Storage and Backup Engineer Level 2 to join our 24/7 IT Operations team - IT Command Center (ITCC). This global ITCC team works in follow-the-sun model operating out of 3 regions - APAC, EMEA, and AMER, supporting Cencora core infrastructure services comprising of Network/AD, Server, Virtualization, Storage & Backup solutions. This position is responsible for working from AMER region in a shift schedule, supporting high availability production systems in an exceptionally large enterprise-grade environment with multiple global data centers. The ideal candidate will have considerable experience working with storage SAN, NAS, backup, and archive products while collaborating closely with cross-functional teams and SMEs/Engineering teams.The candidate will be responsible for day-to-day operations including monitoring and management, remote infrastructure/hardware management, software updates and upgrades, availability and performance management, inputs to capacity planning.
Primary Duties and Responsibilities:
Experience with following storage and backup solutions - Pure Storage, Isilon, Avamar, Cohesity, Rubrik, ZFS, Zerto and Site Recovery Manager
Provide operational support for storage SAN, NAS, backup, and archive products - includes incident management, change planning and implementation, request fulfillments
Collaborate closely with server, network, application, and middleware teams to ensure seamless integration of storage and backup solutions
Monitor and manage storage and backup systems to ensure high availability of production systems
Perform remote infrastructure/hardware management tasks as required
Stay up-to-date with software updates and upgrades related to storage and backup technologies
Proactively manage availability and performance of storage and backup systems through effective monitoring and troubleshooting
Contribute to capacity planning initiatives by assessing current usage patterns and future growth projections
Identify requirements gaps or issues in the storage and backup domain
Makes security recommendations and actively participates in investigations as needed
Experience in being part of major Incidents with business impact, including identifying root causes and providing solutions
Timely escalation and collaboration with next-level teams of Subject Matter Experts (SMEs) and Engineering teams
Ability to perform other support level tasks such as request fulfillment and change implementation
Ability to provide support to team members with different technical skills, including MS-Windows, Linux, VMware, etc.
Formidable team player who can work cohesively with juniors, seniors, peers, and management
Work Shift:
Work in a specific shift schedule along with other technology engineers within the team
12 hours shift, rotating schedule every 2 weeks
Week-1 = 5 days (Sat-Mon, Thu-Fri) andWeek-2 = 2 days (Tue-Wed)
Experience with general IT concepts beyond their primary discipline
Good analytical and problem solving skills
Good interpersonal skills; effective team player
Good analytical skills with attention to detail
Effectivecommunication and presentation skills
Ability to prioritize work load
Understanding of ITSM processes - Incident, Change, Problem, Request
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
For details, visit https://www.virtualfairhub.com/cencora
ScheduleFull timeAffiliated CompaniesAffiliated Companies: AmerisourceBergen Services CorporationEqual Employment OpportunityCencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Equal Opportunity Employer/Minority/Female/Disability/Veteran