Job Specific

• Reports to work as scheduled, in proper uniform, in accordance with the companys personal appearance standards
• Follows policies and procedures in preparing for and performing turndown service
• Follows procedures when entering guest rooms, always keeping in mind guests need for privacy
• Cleans and sanitizes all assigned rooms and bathrooms
• Keeps turndown carts and linen closets clean and orderly
• Follows the designated sequence of room assignments
• Notifies Supervisor of discrepancies such as vacant rooms, etc.
• Reports irregularities such as hot-plates, pets, suspicious persons and behavior, unusual items, and activities to Supervisor
• Interacts with guests in a friendly and professional manner
• Turns in lost and found items as per department standard
• Reports items of value left unsecured in hallways and guestrooms
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Performs a visual inspection before leaving any areas
• Observes guidelines for using and maintaining all pertinent equipment
• Reads departmental log book and bulletin board on a daily basis
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Handles all guest complaints according to Star Service Standards, notifies Supervisor of actions taken
• Performs all duties in a timely and professional manner
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Service orientation
• Able to work as part of a dynamic quality-driven team
• Basic English language skills
• Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift
• Able to work a flexible schedule, including weekends and holidays