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The PositionJob TitleMortgage Loss Mitigation SpecialistJob DescriptionSUMMARY
This position is responsible for providing exceptional service during the default process, to both internal and external customers. The Loss Mitigation Specialist will partner with the Single Point of Contact Specialists and other departments including Customer Service, Escrow, Foreclosure, Bankruptcy, Cashiering, and other operations groups as necessary. In this role, this person will work with these different departments and the borrower to provide the appropriate loss mitigation options to ensure the best outcome for the borrowers and the company.
MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Be the primary contact for internal and external customers and approved third parties. Be able to speak to loss mitigation options while providing exceptional customer service.
Be well-versed in Loss Mitigation investor-specific guidelines.
Vast understanding of regulatory guidelines as they pertain to loss mitigation.
Collect missing documents from borrowers to complete their loss mitigation reviews.
Review modification documents to ensure the accuracy of terms and verbiage.
Complete loss mitigation reviews within the SLAs provided by the department and investors.
Assists customers with routine account-related questions and requests as well as collection of payments pertaining to loss mitigation.
ADDITIONAL DUTIES AND RESPONSIBILITIES
EMPLOYEE SPECIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and Work Experience
Technical/Functional Competencies
Physical Working Conditions
This is sedentary work that requires the following physical activities:
Working Conditions
Hours & Work Schedule
NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned by the supervisor to meet the organization's ongoing needs.
All Locations:Plano-ParkwoodIf any applicant is unable to complete an application or respond to a job opening because of a disability, please email us at HR@firstunitedbank.com for assistance.
First United is an Equal Opportunity Employer. To the extent required by Federal or State law, First United does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, or any other characteristic protected by law.