Summary / Position Purpose:

The Accounts Receivable Specialist is responsible for the incoming payment transactions and the collection of the outstanding accounts receivable for our customers. This position handles customer service issues by interacting with the customers and internal department teams to manage the accounts receivable processes. Acts as a point of contact for our customers, maintaining a positive image and providing customer-obsessed service.

Essential Duties, Functions and/or Responsibilities:

• Prepare, post, verify and record customer payments and transactions
• Perform account reconciliations & create reports using Excel
• Investigate and resolve any irregularities or inquires on customer accounts
• Process accounts and incoming payments in compliance with financial policies
• Issue refunds and process RMAs into MAS
• Manage PayPal disputes & contact customers with past due invoices
• Review and approve sales tax exempt certificates
• Mail invoices to customers
• Process reauthorizations for credit cards
• Collect outstanding balances from Regional customers
• Make daily contact to collect payment via phone, email or fax utilizing weekly aging reports, updated payment history, and recording all notes electronically within the contact management system.
• Review and run reports (Cash, Unapplied Cash, Hold List, Partial Pay, Hold, Hi-Lo etc.) as needed.
• Reconcile the Accounts Receivable account balance to the General Ledger account balance.
• Prepare key off sheets for Corporate to post unapplied cash to open invoices.
• Manage orders for COD, Cash, Cash in Advance & Credit Card payments.
• Verify Account Info & Payment on all International Orders
• Review/Release daily scheduled orders on credit hold utilizing credit & payment history and account status.
• Add and maintain all customer accounts and shipping locations in the computer system.
• Run credit reports and check trade references utilizing D&B reporting system to determine credit status for new account set-up.
• Maintain & update customer accounts for taxable status and verify and update all tax certificates for billing and audit purposes.
• Maintain relationships with customers, inside sales, and outside sales to maximize timely collection of payments.
• Assist with electronic billing
• Other duties as assigned

Education and/or Work Experience Requirements:

• High school diploma or GED required.
• Associates/Bachelor's degree in related field preferred, but not required.
• 2+ years accounts receivable and general accounting procedures experience required
• Customer service experience required, excellent verbal and written communication
• Prior experience working with Excel spreadsheets, internet applications and various systems
• Strong organizational skills and ability to meet deadlines and prioritize responsibilities
• Excellent computer skills using Excel proficient, Word, email, Sage 100 a plus
• Strong problem-solving and research skills, ability to multi-task
• Experience working in a fast-paced, team environment, and positive attitude

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.

TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.