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Manager - Implementation Management, Americas
Role:
The Customer Implementation Management (IM) team is client facing focusing on customer implementations, on-boarding, and project execution. IM operate on a client portfolio basis, managing and building relationships as well as executing on business objectives!
The team works on a combination of projects that result from customer won business (sales) and mandated strategic projects and programs (upgrades and migrations). The Implementation Management team will manage and drive customer projects becoming the clients advocate and focus point within Customer Implementation Services. The primary focus of the IM team is to ensure that the activities associated with client migrations and implementation activities are driven professionally and efficiently.
The role leads the Implementation Management function reporting into the Implementation Management Director, Americas. This role will manage 5-6 Implementation management resources based in St Louis, MO!
Responsibilities:
Ensures the team delivers on all key objectives & lead the deployment of the team resources to service LSEG clients and technical programs.
Escalation point for team's issues, internal partners & customer concerns regarding implementation & migration activities.
Drives for excellent customer experience for all implementation activities and projects managed by the team.
Works in close collaboration with partners throughout Sales and Account Management (SAM), Customer success, Order management and the wider LSEG organization
Process management & drives for excellent execution across multiple projects & BAU activities.
Identifies and motivate change and process improvements whilst driving BAU activities.
Mentors team members and takes accountability for their growth and development.
Manages implementation of technical orders and takes accountability to drive improved performance across projects and ServiceNow critical metrics
Ensures regional technical orderbook is managed and lead-time to revenue recognition minimized.
Requirements:
People management skills and the ability to coach a diverse team.
Strong proven customer relationship experience
Good knowledge of LSEG Products & networks, internal systems/tools, and processes
Ability to communicate and negotiate effectively with various internal and external stakeholders.
Excellent communication (verbal and written) skills.
Work collaboratively with global teams to successfully deliver global projects.
Ability to multi-task, prioritize and succeed in a mission critical environment.
Ability to prioritize effectively and respond to changing priorities.
Compensation/Benefits Information:
LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $119,700.00 - $222,500.00.Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/"bonus plan"). Target AIP rates will be commensurate with role level and posted career stage. Individual salary will be reflective of job related knowledge, skills and equivalent experience. LSEG roles (excluding internships and part-time roles of less than 20 hours per week) are typically eligible for inclusion in our LSEG Benefits program, which includes offerings of: Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options, Prescription Drug plan, 401(K) Savings Plan and Company match. LSEG's Benefits plan also includes basic life insurance, disability benefits, emergency backup dependent care, adoption assistance commuter assistance etc.LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
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As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world-regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. LSEG is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.