About FinThrive

FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We're making breakthroughs in technology-developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We've delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what's possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we're proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We're honored to have been ranked #21 among theBest Workplaces in Healthcarefor 2023, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.

• Find balance with our remote-friendly organization

• Take time to recharge and pursue your passions

• Be part of a positive and supportive work environment

• Grow and excel your career with training and education

Our Perks and Benefits

FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

Impact you will make

As a Contract Analyst, you'll have a front-row seat to the industry's transformation from fee-for-service to value-based care. Apply your revenue cycle experience to interpret reimbursement contracts and load them into our best-in-class Contract Management system. The right individual must be accountable and focused while working on a united team with fellow colleagues, must stay nimble, and problem-solve under deadlines to deliver the best result to our clients, the first time. The Contract Analyst must be able to adapt quickly to evolving healthcare and technological environment and to deliver precision, quality, and excellence to the 9th degree.

What you will do

• Communicate with colleagues and customers in a clear and professional manner via phone, email, customer service ticketing systems, and in person

• Design, implement and maintain new and existing contract profiles

• Troubleshoot pricing discrepancies with clients and colleagues

• Meet or exceed established goals for productivity, turnaround time, and quality

• Establish and grow close client relationships

• Work independently within assigned tasks to ensure client success

• Maintain proficiency in application functionality and stay current with industry knowledge

• Maintain working knowledge of Government and/or Commercial payer reimbursement methodologies and deep knowledge of 1-3 specific methodologies as assigned by supervisor

What you will bring

• 1+ year previous customer service experience

• 1+ year previous healthcare revenue cycle experience

• Demonstrated ability to analyze provider/payer contracts and translate reimbursement terms into logic modules

• Highly numerical aptitude with excellent analytical skills

• Capable of working independently to meet goals and deadlines

• Strong written/verbal communication, interpersonal, and relationship skills

• Ability to work in a team environment that requires quick turnaround and quality output

• Proficiency in Microsoft Office suite

• Proficient in Excel

• High School Diploma or GED

• Travel required: None

What we would like to see

• BA/BS degree in Business Administration, Healthcare Administration, Mathematics

• Familiarity with health care contracts

• Ability to discern various health care codes: HCPCS, CPT

• 3+ years of previous customer service experience

• 2+ years of previous healthcare revenue cycle experience

FinThrive's Core Values and Expectations

• Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities

• Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations

Physical Demands

The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear

• Must occasionally lift and/or move up to 15 pounds

• Must be able to talk, listen and speak clearly on telephone or video calls

• Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress

• Work environment: The noise level in the work environment is usually minimal

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards

• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

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