|# of Openings||1|
|Posted Date||2 months ago(8/20/2021 3:37 PM)|
Job Title: Training and Quality Assurance Supervisor
Reports To: Director of Nursing
Department: Medical Command Contact Center
Location: Lewisville, Texas
FLSA Status: Exempt
Access2Care is a fast growing and critical part of Global Medical Response. With more than 38,000 team members, Global Medical Response teams deliver compassionate, quality medical care, primarily in the areas of emergency and patient relocation services around the world. We provide end-to-end medical transportation as well as fire services, integrated healthcare solutions and disaster response.
Access2Care is pioneering the next generation approach to healthcare with its Nurse Navigation programs that support a wide variety of clients and patients in settings such as; 911, emerging and infectious disease screening and remote patient monitoring programs.
Access2Care offers a competitive benefits package, which includes:
Access2Care is seeking Clinical and Quality Assurance Supervisor to provide overall clinical & non-clinical training for staff and providers, lead clinical training initiatives for the team in collaboration with Medical Command Center Contact Center team and trains staff in use of internal and external electronic systems. This trainer focuses on; providing clinical mentoring and support for Medical Command Center Contact Center clinical and non clinical staff.
This position is also responsible for conducting Quality Assurance activities to comply with Access2Care, client, and CMS requirements. Execute assigned tasks and/or phases of project plan; monitor and report on progress. Share best practices and lessons learned to achieve improvement in health care delivery systems, processes, and outcomes. Contribute to training and mentoring other staff.
This RN will provide preceptor education and clinical workflow support for internal and external customers. These customers include health payors, 911 agencies, schools and universities, industry and remote patient monitoring companies throughout North America. Partnering with the Director of Nursing and the Medical Command Contact Center Manager, this position develops staff training for new customers, on going continuing education related to our customers and assist external stakeholders to understand our programs and processes. This position will also conduct customer workflow analysis and recommends education, quality and troubleshooting strategies, when needed, to help resolve customer issues.
Non-Essential Duties and Responsibilities:
Knowledge and Skills:
Global Medical Response and its family of companies are an Equal Opportunity Employer including Veterans and Disabled